Signage in the Ragsved Civic Centre
Big purple signs show users activities they can do for themselves, for example - seek information, search the internet or fill in forms. The advisors take the backseat with discreet, transparent signs.

Cities responses to Ukrainian refugees, and the role of the “One Stop Shop model”

As Ukrainian refugees make their way to cities across Europe, cities are developing humane and creative responses to support them, and existing services are being tested and challenged. During a recent visit as part of the CONNECTION project in Stockholm, we looked at cities’ ‘first responses’ to support new arrivals, and gained new insight into refining the ‘One Stop Shop’ model – a model which has been proven to be central to effective crisis response. Read more

The CONNECTION team outside Ristorante Al Fassia in Turin

CONNECTION Project : Turin Visit in October 2021

The Community of Practice in the CONNECTION project visited Turin in October 2021. One of the aims of the visit is for representatives of cities to share challenges they face, ask questions from an outside perspective and looking at issues through the eyes of others. Read more

Visit to Athens Migrant Integration Centre

A CONNECTION Project Workshop: Visit to Athens' Migrant Integration Centre

The recent CONNECTION workshop was a visit to Athens’ Migrant Integration Centre (MIC), a model ‘One Stop Shop’ which offers a range of services to migrants including legal advice, education, social services and referrals to other specialists. The key objective of the workshop was for participants to learn from Athens how to set up a successful One Stop Shop: what are the secrets for success, and what can we learn from the challenges that Athens has faced and overcome? Read more

Group photo of the attendees of the Madrid CONNECTION meeting
Madrid meeting of the CONNECTION community of practice on pathways to employment

CONNECTION: Helping migrants into work by linking employment advice with integration support

How can European cities address the relatively high rates of unemployment among their migrant residents? Would it help if support for getting into work was better coordinated with integration services? Officials from Sofia, Tampere, Antwerp, Karditsa, Brest and Madrid, came together as a community of practice in the Spanish capital in November 2021, to see for themselves how this might be achieved. Read more