Suite of Casework Guidelines

Client

Scottish Refugee Council
An independent charity dedicated to providing advice, information and assistance to asylum seekers and refugee in Scotland and to campaigning on their behalf.

Work

To review the existing casework practices and develop a range of guidelines for staff, managers and volunteers involved in the delivery of advice services in the organisation.

Our Role

MigrationWork has been commissioned to review the existing casework practices and develop a range of guidelines for staff, managers and volunteers involved in the delivery of advice services in the organisation. Our consultants will also identify options for ongoing information systems management.

Response from the Scottish Refugee Council

“It was a pleasure to work with you both: thanks for delivering this and inspiring the team.”